Customer satisfaction is not always a reliable indicator of success. Customers can express happiness and satisfaction, but still have unmet needs and remain "wonderfully dissatisfied." As a company, it is our responsibility to understand and anticipate our customers' needs, even those they may not even know they have. Let us strive to exceed customers' expectations and find meaningful solutions to their unmet needs./" #CreativeTokyo #CustomerSatisfaction #UnmetNeeds #ExceedExpectations #Shorts

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