Why NPS (Net Promoter Score) doesn’t work and what you can do about it
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Of all the metrics that companies use to measure their performance, NPS (Net Promoter Score) has certainly attracted a lot of attention over the past decade.
Many of the largest companies even use it as part of their strategic goals. So why do I say NPS doesn't work? Watch the video to find out.
#ConsumerCentric #NPS #NetPromoterScore
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