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In this video, we show how to deal with NPS detractors. Developing the best strategy for NPS detractors is an essential part of improving your NPS scores. Tracking NPS is just the beginning. You need to know how to respond to negative NPS reactions if you want to turn them into promoters, or at least passives.
Developing a strategy for dealing with NPS critics
What to do with NPS critics?
How to categorize negative NPS reactions
What are NPS detractors?
Can you change the minds of NPS critics?
How to convert NPS critics into advocates?
Does it make sense to turn around a critic?
Read/watch the ultimate guide to NPS here: https://ctapp.link/LLNYvWny
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