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What tasks should you take on in customer service?

You need to know who your customers are.
Which channels do they use? Do they prefer email? Or do they prefer LiveChat? You need to find out which customer service channels your customers prefer. You can do this in a number of ways. For example, you can add a question at the end of your conversation with a customer or send your surveys via email.

Create an FAQ page
I recommend asking your customer service team what questions are asked most frequently. This will save you a lot of time and help you know what to put on your FAQ page.

Offer different communication channels
Nowadays, it is important that your customers have multiple ways to contact you. Most people try to message you via social media, email, or sometimes even call you. So an old contact form is not enough in modern customer service.

Speed is what matters
We live in the 21st century, and when you talk to a business, you should no longer feel like you're waiting for a package of candy from your foreign friend on the other side of the world.

Personalization is also important
Personalization is another key factor in good customer service. You don't necessarily need to know what your customer had for lunch today to personalize your communication.
Rather, it is about talking to them like a friend, calling them by name and remembering their past purchases in order to recommend new products or services.

Don’t promise too much
I know a lot of companies want to sell the dream experience, but you don't want to promise a glass slipper when you know all you'll have is plastic ones.
Only promise what you can keep.

Train your customer service team
Your customer service team represents your brand, so it's no surprise that a lot of training is required and there are many key skills to look for when hiring your customer service team.

#customerservice #livechat #customerexperience

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Hello, nice to see you here! 🙂

We are LiveChat and our mission is to help people and businesses communicate better and express themselves fully. You may know our most popular product: LiveChat, which lets you communicate directly with your customers via chat (yes, it's that little icon in the bottom right corner of almost every page), but that's not the only thing we do. Let us introduce you to the rest of the LiveChat family:

ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase… you'll never guess: it lets you share knowledge with others easily and quickly.

But that's not all! You can extend the functionality of our software through additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce and many more. All this to provide you with the perfect tool for communicating with your customers.

Want to learn more? Visit www.livechat.com and join over 36,000 companies using LiveChat.

PS. We know that's a lot. We're pretty proud of it.

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