What is SL (Service Level) and SLA (Service Level Agreement) | Formula of SLA | MIS|
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In this video, you will learn about service level calculation. This is a very important question asked in interviews for MIS, WFM, Operation Team Lead/Ops Manager profiles. Here I describe the difference between SL and SLA. If you are planning to work in BPO, call center or any other voice or non-voice office, this will really be very helpful to you.
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