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Transcript:
Patch management is the process of keeping IT systems and devices up to date with the latest security releases and bug fixes. These patches address vulnerabilities or performance issues in your software that could be exploited by cybercriminals or simply make the product more difficult to use. The patch management process involves a few key steps.
First, IT administrators must constantly monitor notifications so they can quickly identify new vulnerabilities in the user's software or devices. Once a vulnerability is identified, they must figure out which systems or applications are affected and find the right patch to resolve the issue. Administrators then download the patch from the vendor's website.
They typically test the patch on a single device first to make sure it doesn't break other applications or cause new glitches. Once the patch is released, they develop a deployment plan to push it to all affected corporate devices and use status reports to make sure all affected devices have been properly patched. Most of the digital tools you use for work may need a patch update at some point. This includes software that supports your corporate products, like your point-of-sale or POS system; software that supports your employees, like servers, applications, and workstations; and individual devices your employees use for their jobs, like laptops, desktop computers, tablets, and mobile phones. Patch management affects nearly every part of your business, and it's also important because it protects your users, devices, and systems from cybercriminals and helps IT administrators quickly resolve performance issues or glitches that may keep you from doing your job.
Some patches, such as system updates, are necessary to keep software and apps running smoothly, and others address specific compliance requirements that can't be met without the latest updates and fixes. While patch management is important, it's not always easy to manage. IT administrators often need to identify, download, and install patches for multiple operating systems, platforms, and third-party applications. Imagine a company with 50 employees, each with a laptop, company phone, and 15 work applications, and you'll see how big a task this can be. Patches also need to be tested before they're released to ensure they don't cause bugs or user issues, which takes up IT administrators' time and resources. And with so many employees working remotely, administrators also need to develop strategies to ensure remote systems get the critical patches they need. The good news is that there are some best practices that can make patch management a lot easier for your IT administrators and your business.
The first trick is to find a tool that can automate your patching process. Automated patching tools can scan your systems for vulnerabilities and automatically download and install the right patches. Users can schedule the update at a convenient time, such as at night, so it doesn't interrupt their work hours. The best solutions even create reports that track the patch solutions for the identified vulnerabilities and when the patches were applied for compliance and audit purposes.
Automating patch management frees up your IT administrators to focus on more complicated tasks that they can't delegate to machines. It's also the best way to monitor your users to make sure they install the patch on time, keeping your workforce protected and running smoothly. When choosing an automated patch management platform, consider the needs of your users and the limitations of your current process.
For example, if your IT solutions are not fully cloud-based, you cannot remotely monitor endpoints or send patch updates to users' devices.
And that brings us to our next best practice. Choose a cloud-based patch management solution. Cloud-based platforms work with any company business model, whether you're on-site in person, working completely remotely, or somewhere in between. They're also more cost-effective than on-premise solutions because you don't need an internal server or the ongoing maintenance that comes with it. And with cloud-based solutions, IT administrators can manage their company's users and devices anytime, anywhere.
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