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142. What is Kanban? From the coffee shop to the Kanban card
#kanban #agile #developmentthatpaysoff
At the beginning of the last episode, our hero, the barista, was doing it all: taking orders, making coffee… and delivering it to customers. We want to put that on a board! Hmmm, a bit minimal. Can we somehow embellish this a bit? We could add a “Done” column. And to balance it all out, we could add a “To Do” column. This actually makes a lot of sense, especially considering that our “process” in the cafe goes all the way to the front door. The cafe’s “To Do” list is that queue – more on that in a moment. Three columns: Two – I’ll make them grey – where things kind of hang out. And one where we – we from the cafe OR the development team – get things done. Where we ADDED VALUE. Did Dr. Who appear in the first episode? Or was that a different time and relative dimension in space? Oddly enough, he appeared. In the role of an assistant. He appeared… out of the blue at the point where we decided to SPECIALIZE. Dr. Who takes orders; the barista makes and delivers the coffee. Let's reflect that on the board: Hmm. Now that I look at it, I'm not sure "deliver coffee" deserves a separate column. But I think it's a pretty nice DoD for "make coffee." The "make coffee" step is complete when the coffee has been delivered to the customer. We tend not to put people and coffee cups on our boards, so I'm going to replace them with PostIt notes. Did I just snap? The coffee cups – with their checkboxes – are definitely kanbans. But what about the people in line? One way to square the circle would be to change the cafe: people should take a coffee cup with them when they arrive. (Are there any cafes that work like this? Probably a hygiene issue.) But I think we don't need to: we just need to realize that the people in line are… kanbans. Think about it: they contain information about the coffee selection… even if we can't see it yet. It's also worth noting that the queue – or rather that to-do column – isn't just a backlog of products. It's probably the best backlog in the world. A backlog that Heiniken could have created. Here's why: It's ORDERED. It's self-limiting – if the queue stretches to the door, no one will join it. And it's dynamic – it reacts (either by growing or shrinking) to our (speed of) actions. Even the coffee selection is dynamic! It's always up to date… never stale. And all of this without any input from us.
https://www.youtube.com/watch?v=LFYnkFq3ITE&list=PLngnoZX8cAn-OGRF9LTZ05gecTzx6bGrI
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