Would you like access to David's new, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and sign up for the Pure Customer Service Training Program today!

Watch this YouTube video to learn "What is Customer Service? The 7 Essentials of Excellent Customer Service" in this free video series from business coach and consultant David Brownlee, CEO of Pure Customer Service and founder of www.PureCustomerService.com and the Pure Customer Service training program "8 Secrets to Delighting Customers". Call or email us today to find out how we can grow your business through coaching, consulting or our training programs www.PureCustomerService.com.

Customer service is more than just waiting on customers. It also involves trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during, and after they purchase and use goods and services. Good customer service provides a way to follow up. Customer service is the provision of service to customers before, during, and after a purchase. According to David Brownlee and www.purecustomerservice.com /“Customer service is a set of 7 essential elements of excellent customer service. March 2, 2013 – Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essential elements and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service /“Customer service is the sum of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than just provide a means of increasing sales. It is also said that customers keep coming back when companies have a strong customer service program. Customer service definition: All interactions between a customer and a product provider at the time of sale and afterward. Customer service increases a customer's value and their overall experience with your company. Can you answer these questions about sales and customer service? I am leading a customer service training course for the public works department of a city near you. Improving customer service is the driving force behind the redefinition project. For David Brownlee and Associates, it is important that all employees know the 7 essential elements of excellent customer service. Why is excellent customer service so rare? Five needs of every customer. External and internal customers. Customer attributes. The cost of losing a customer can be enormous. A customer service advisor or CSA (also customer service representative and customer service agent) is a general job title in the service industry. It covers a wide range of jobs. Customer service involves putting systems in place to maximize your customers' satisfaction with your company. Sales and profitability depend on ensuring your customer loyalty. February 6, 2013 – David Brownlee also blogs here. /"Customer service is about building a relationship of trust and loyalty with customers that goes beyond the business-customer interaction. Customer care refers to systems in the business that maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 — Customer service means helping a customer with any problems or concerns they have about a product or anything else related to where you and your business are located. January 25, 2013 — Many marketers are evaluating what role customer experience and customer service should play in their 2013 marketing goals. The answer is simple. www.purecustomerservice.com March 7, 2012 — The Ultimate Guide to the Question: What is Customer Service? 19 customer service, small business and marketing experts share their expertise. Customer service handles business problems in stores, on the phone and even via email. Companies that make highly technical products like software or hardware have to do exceptional work. Oct. 5, 2012 — /"I can't reach my customer service representative, that's something we hear all too often. I need to speak to someone about my bill. Please call me./" David Brownlee (800) 299-3449 can answer all your questions about customer service training. There are some surprising studies, stories and documentaries out there about customer service that could change the way you run your business. The experts at www.purecustomerservice.com are great.

Please take the opportunity to connect with your friends and family and share this video with them if you find it useful.