To track the overall performance of your business, you need to map the customer experience. Whether it's your product or your customer support, customer experience and satisfaction are the pillars of sustainability in business. Today, companies use CSAT (Customer Satisfaction Scores) to determine how satisfied their customers are with their products or services. In this section, we'll discuss how a CSAT score is calculated and the role a chatbot can play in increasing it.

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Check out our blog on CSAT score: https://www.kommunicate.io/blog/what-is-csat-score-and-how-to-boost-it-using-chatbots/

Who are we?
Kommunicate builds futuristic enterprise-grade customer experience tools for business leaders (working in high-growth, Series A-funded healthcare/eCommerce/education/BFSI) and helps them implement and integrate customer support automation that can compete with the existing premium players but still delivers value for money. Understanding this massive shift in consumer behavior, we at Kommunicate are building an all-in-one customer support automation platform that can help businesses stay in touch with their customers 24/7 across multiple channels and contact them when needed.

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