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To be innovative in the world of technology, it's not uncommon to try and test new things so you can learn from your mistakes and improve processes. However, there may be times when a major unfortunate event occurs out of the blue, such as a major network outage, where you need to figure out the root cause of the problem to prevent it from happening again.
In this Lightboard video, Bradley Knapp from IBM explains how organizations can use step-by-step root cause analysis (RCA) to identify the problem, determine its cause, and prevent it from happening again.
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