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You can find a lot of valuable information on the Net Promoter System website: https://www.netpromotersystem.com/
The formula for the Net Promoter Score, which I explain in the video, is:
NPS = (P (%) – D (%) ) x 100
The result is in the range of:
• 100% (if every stakeholder is an opponent) on
• 100% (if every stakeholder is a supporter)
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https://youtu.be/3251NgEX2M8
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A while ago I asked project managers in some forums what material things they needed for their work as project managers. The answers were great. I compiled their answers in a kit list.
https://kit.co/MikeClayton/what-a-project-manager-needs
Please note that the links are affiliate links.
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Chapter markers …
00:00 – The Net Promoter Score – NPS
00:14 – What is the Net Promoter Score
00:40 – Origin of the Net Promoter Score
01:03 – NPS in project management
01:56 – The basic NPS process
02:25 – Step 1
03:37 – Step 2
05:05 – Step 3
05:50 – Summary
#StakeholderEngagement #ProjectManagement #NetPromoterScore
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