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Watching this video is worth 4 CPD points towards management courses*.
For further details see below.
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This video is part of the course module number 3.8.3
Program 3: Management and leadership of individuals
Course 8: Feedback
Section 3: Getting Feedback
Other videos in this section are:
How to ask for performance feedback https://youtu.be/ihShcUlep2Y
How to get performance feedback https://youtu.be/MkE90_b0VAw
Responding to performance feedback https://youtu.be/mVXzYxN1rxE
What is 360-degree feedback?
Class notes
360-degree feedback is a method of conducting a performance appraisal. It involves collecting feedback from a number of people. It:
• Provides managers and supervisors with evidence of your skills, attitudes and achievements.
• Helps you meet your developmental needs by giving you information about how you are perceived by others.
There are processes for:
• Collecting the information – usually some kind of standard survey
• Collecting and analyzing information
• Presentation of the results to you and your manager or supervisor
Four steps to 360-degree feedback
1. Select a group of people who want to give you feedback.
2. The assessors fill out a questionnaire
3. The software creates a report
4. The assessor and the executor meet to discuss the results
As expected, each reviewer can judge the artist more or less accurately. Inaccuracies can arise from the following:
– Lack of clarity about the performance standards the organization expects and how these are to be assessed
– Lack of precision in the application of the competency standard framework
– Selective observation
– Biased assessment – unconscious
– Biased assessment – conscious
RECOMMENDED EXERCISE
To conduct formal 360-degree feedback in the workplace, you need a structure, but if you don't have one, there's nothing stopping you from asking others for their feedback.
1. Identify 3 to 8 people you can ask for feedback. This should be a mix of people who know your work in different contexts (1 MC CPD point)
2. Speak to each person individually. Ask them if they would prefer to give you written feedback or give you feedback in person. Then agree a time frame with each person. (2 MC CPD points)
3. Collect your feedback and review it carefully. What does it tell you? What can you learn from it? (3 MC CPD points)
4. Discuss this feedback with a coach, mentor or other trusted advice source (2 MC CPD points)
DOWNLOAD
Free resources
CPD Tools – https://gum.co/MC-CPD
Paid resources
Management Course Onboarding Kit – https://gum.co/MC-ObK ($3)
LITERATURE RECOMMENDATIONS
Feedback (and other bad words): Why we fear it and how to fix it https://geni.us/Pg4gk
Thanks for the feedback: The science and art of taking feedback well https://geni.us/OtdDnSy
HBR Guide to Providing Effective Feedback https://geni.us/h0cN
Feedback Pocketbook https://geni.us/D8Ar
Feedback Toolkit: 16 tools for better communication in the workplace https://geni.us/x8TGT4
️ Links to our book recommendations are linked via Amazon
Managers need a basic set of tools to do their jobs well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (links are affiliated)
MANAGEMENT COURSES CONTINUING EDUCATION POINTS
You can record your CPD points for management courses in our free downloadable CPD record log.
Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, you will receive 4 MC CPD points
– If you have also completed all recommended exercises, you will receive a total of 12 MC CPD points
#ManagementCourses #Feedback #360Feedback
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