Incidents can pile up in your IT department if you don't have processes in place to increase efficiency. In this video, Manpreet Sahota from TOPdesk explains some of the benefits an ITSM incident management system can bring to your organization's service delivery.

Check out the TOPdesk glossary:
https://www.topdesk.com/en/glossary/what-is-incident-management/

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https://www.topdesk.com/en/e-books/self-service/

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