Top Feedback Techniques for Your Customer Service Team
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Constructive feedback plays a key role in your team's professional development. Make sure the customer service feedback techniques you use when coaching your team work for everyone!
0:00 Introduction
0:40 The feedback sandwich
1:25 The 3×3 method
2:08 Stop, Start, Next
3:06 The FeedForward Method
3:45 Conclusion
Read about 7 feedback techniques that customer service teams (should love): https://www.klausapp.com/blog/7-feedback-techniques-for-customer-service-teams
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