Don't just solve problems, anticipate customer needs. We explore the strategies, best practices and tools you can use to proactively engage with customers.

Chapter:
00:00 – Introduction
00:30 – What is customer service
00:54 – What is proactive customer service?
01:54 – The benefits of proactive customer service
02:56 – How to implement proactive customer service
03:05 – Welcome new followers on social media with a DM
03:26 – Add self-service options to your website
04:20 – Chat with shoppers to prevent cart abandonment
04:57 – Celebrate your customers
05:25 – Ask for customer feedback
06:22 – Conclusion

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