https://www.doncrawley.com Every technical support call must have six steps to be successful. In this customer service how-to video, IT author and speaker Don R. Crawley explains the six steps and walks through a technical support call as an example. Audience: All customer and end-user facing employees, including help desk agents and customer service representatives.

Don Crawley brings humanity to the world of technology through keynote speeches, conference breakout sessions, corporate training, online training, books, videos, a blog, and a podcast. His work revolves around soft skills for IT professionals, including IT customer service, teamwork, communication, and compassionate leadership for IT managers and supervisors.

Most of Don's materials are created in response to questions and comments he receives from clients, meeting planners, listeners, and members of the Compassionate Geek community, so he invites you to log on and ask any questions you have about customer service, communications, or leadership, or leave a comment.

Learn more about Don's work at https://doncrawley.com

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