When building trust and long-term relationships with customers, paying attention to the small details and producing products of the highest quality is crucial. The Japanese understand this concept well and take a long-term view of their business relationships. They don't just think about the current contract or the next year or two, but the next 10, 20, 30, 40 and 50 years. This is why the pursuit of quality is so important to them. By producing a high-quality product, they can gain the trust of their customers, and when customers trust a company, they are more likely to want to do business with it long-term. In this way, quality plays a crucial role in building and maintaining solid customer relationships.

#Short #Loyalty #Slim

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Paul Akers is an entrepreneur, business owner, author, speaker, and Lean fanatic. He has written several books on Lean and travels the world to share, teach, and consult on Lean principles, Lean manufacturing, and Lean living as a lifestyle. Paul has a weekly podcast called The American Innovator where he talks about Lean and his travel adventures. For more information on Paul Akers and Lean, visit his website. http://paulakers.net/

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