The key to CSM success: user adoption
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It's true, the CSM journey starts with user adoption. Without strong adoption, retention and renewal become problematic.
Previously, user adoption meant many different things to many different people. Today, cloud and SaaS companies have redefined what user adoption is and how it is achieved.
In this webinar, in collaboration with Tri Tuns Consulting, we will discuss:
– The UA/CSM journey
– Who owns User Adoption?
– User acceptance: defining success
– Planning user acceptance
– Reach the goal
To learn more, please visit http://getamity.com
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