The importance of staying calm during stressful incidents #incidentmanagement #podcast

The importance of staying calm during stressful incidents #incidentmanagement #podcast

Homeincident-ioThe importance of staying calm during stressful incidents #incidentmanagement #podcast
The importance of staying calm during stressful incidents #incidentmanagement #podcast
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In this clip, Oliver explains why it is so important to stay calm in stressful situations.

Listen to the entire conversation: https://open.spotify.com/episode/7nc8HgUeVi41xEOSGgk80N?si=f65ee715036f40d0

In a recent episode of The Debrief, we spoke with Jeff Forde, architect on the Platform Engineering team at Collectors, about building an incident management program through different growth phases.

In this episode we called it growth from zero to one, from one to two, and from two to three.

But what happens when you scale beyond three? Finding answers to your questions may become much more difficult.

To get to the bottom of it, we spoke to Oliver Tappin, Director of SRE at Eagle Eye, about what to do when your company has reached a point where there is no precedent or roadmap, and you can't necessarily look to others for answers.

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