The 7 best practices for help desk management
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Reduce IT costs, increase FCR and improve employee engagement with proven methods for solid IT help desk management based on industry-standard ITIL and ITSM processes.
From the book “Help Desk Management: How to Effectively Run a Computer User Support Service Desk.” https://www.amazon.com/dp/1696388414
From the book “Help Desk Management: How to Effectively Run a Computer User Support Service Desk.” https://www.amazon.com/dp/1696388414
Implement these key improvements for an efficient, high-performing, and customer-focused help desk or service desk. The challenge for an IT manager is to know the industry standards for IT service management and introduce them to your team. Help desk management is all about customer service. It's about working with people, helping them solve their problems, and getting them back up and running.
Top 7 Help Desk Management Practices from BuildaHelpDesk.com
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