Don't just answer the phone, master it with Phone Skills from Canity (www.canity.com). Powerful phone training for your employees from world-renowned customer service guru Kym Illman

Training materials for new employees to view as part of their induction or to reinforce existing strategies for all employees.

For more tips on phone training and other customer service techniques, visit the Messages On Hold social media site at blog.messagesonhold.com.au.

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