Tech Support Interview Questions and Answers! (How to Pass a Tech Support Interview!)

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TECHNICAL SUPPORT – Interview Questions and Answers by Richard McMunn from: https://passmyinterview.com/technical-support-interview/
#technicalsupportinterview #technicalsupportspecialist #Interviews

THIS TECHNICAL SUPPORT/SPECIALIST INTERVIEW TUTORIAL COVERS THE FOLLOWING TOPICS:
– A list of technical support interview questions you should definitely prepare for. (Suitable for all technical support positions.)
– Sample answers to difficult technical support interview questions.
– TIPS on how to STAND OUT in your technical support interview.
– Additional resources (including these slides) to help you SUCCEED in your technical support interview!

24 INTERVIEW QUESTIONS AND ANSWERS ABOUT TECHNICAL SUPPORT
Q1. Tell me something about yourself.
Q2. What do you expect from the daily tasks in this technical support role?
Q3. Why do you want to work for us?
Q4. Why do you want to work in technical support?
Q5. How would you calm down an angry caller or customer?
Q6. How do you handle a customer who calls you about a product you have no knowledge of? The person who knows about the product is unavailable and the customer needs an answer urgently.
Q7. Tell me about a time when you had to convince someone to understand your point of view.
Q8. How would you define good customer service?
Q9. Tell me about a time when you provided excellent support or service to a customer.
Q10. Tell me about a situation where you had to manage a quality service?
Q11. Tell me about a situation where your communication style led to a positive outcome?
Q12. Tell me about a situation where you had to deliver something very quickly?
Q13. Tell me about a time when you multitasked.
Q14. Tell me about a time when you went above and beyond for a customer or client.
Q15. What are your strengths?
Q16. What is your biggest weakness?
Q17. How would you explain technical information to someone who knows little about the subject?
Q18. How do you handle a heavy workload while under pressure?
Q19. Tell me about a time when you made a mistake at work.
Q20. Tell me about a time when you had to adjust your approach to a task in order to get it done?
Q21. Why should we hire you for this technical support position?
Q22. Why did you quit your last job?
Q23. Where do you see yourself in 5 years?
Q24. That's the end of your technical support interview. Do you have any questions for the panel?