Tag: service level management

Service Level Agreements in ITSM | iCert Global

Service Level Agreements in ITSM | iCert Global

iCert Global • Available on Youtube • Published 4 weeks ago

What is a Service Level Agreement (SLA)? Everything you need to know

GetVoIP - Simplify your search

What is a Service Level Agreement (SLA)? Everything you need to know

GetVoIP - Simplify your search • Available on Youtube • Published 1 year ago

How to Calculate Service Level Agreement (SLA) in Excel – Turn Around Time (#TAT) and Quality #SLA #- #BPO

How to Calculate Service Level Agreement (SLA) in Excel – Turn Around Time (#TAT) and Quality #SLA #- #BPO

BPO Tutorials • Available on Youtube • Published 2 years ago

ITSM – Service Level Agreements vs. Operational Level Agreements – ITIL OLAs principles and concepts

ITSM – Service Level Agreements vs. Operational Level Agreements – ITIL OLAs principles and concepts

Paul Jay • Available on Youtube • Published 7 years ago