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Business runs on email. Watch this customer service training video to learn how to avoid common email communication mistakes. Learn the importance of strong subject lines, proofreading, and providing contact information. IT author and speaker Don Crawley shares examples of good and bad email communication.

#customerservice #helpdesk #servicedesk

Learn the six steps to a successful technical support session: https://youtu.be/OiC4gUa3xak

Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo

Here are four magical customer service phrases (what to say in almost any situation): https://youtu.be/TqYT8A7ybNo

What is Compassionate Geek?

The Compassionate Geek is a book by author and speaker Don Crawley that teaches IT people how to get along so they can collaborate, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It is also an online customer service training course for IT professionals that includes training videos on IT customer service and more.

Learn more at: https://CompassionateGeek.com

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