D. Brent Chapman, Slack

At Slack, we deliver over 150 million messages per minute at peak times. Some of those messages come from us managing incidents that affect the same platform that so many rely on to manage their own incidents. How do we handle dozens of incidents a week, big and small, most of which our users don't even notice? Learn how we've made incident management a core competency for everyone on our development team: where we are, how we got here, and where we're going.

The full SREcon21 program can be found at https://www.usenix.org/conference/srecon21/program

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