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A quick video on Siteground uptime guarantee and statistics. They offer a 99.99% guarantee and if you have extended downtime, they will compensate you.

This uptime guarantees server and network uptime and does not include external downtime such as that caused by ISP, routing and DNS.

If you want to track your website uptime in percentage, you can use services such as serviceuptime.com, pingdom or uptimerobot. These are premium website uptime monitoring services that will notify you when your website goes offline, etc.

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