Service Level Agreements (SLAs) to Experience Level Agreements (XLAs)
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IT teams across all industries are well aware of Service Level Agreements (SLAs), but to measure employee and customer experience, the need for Experience Level Agreements (XLAs) is greater than ever.
Find out more about XLAs here: https://www.brighthorse.co.uk/post/experience-level-agreements-explained-what-are-xlas
For further details please contact us at [email protected]
#XLA #EmployeeExperience #ITProfessionals
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