In this episode of the 2023 Masterclass, we'll show how IT service management teams can use ServiceDesk Plus Cloud to quickly resolve incidents and streamline the incident resolution process in a hybrid work environment. You'll learn how ServiceDesk Plus Cloud can improve incident management effectiveness through collaboration, dynamic templating, automation, and more.

For more information about ServiceDesk Plus, visit https://mnge.it/what-is-SDP

Watch the entire 2023 Masterclass season here: https://mnge.it/MC-2023
Watch the entire 2022 Masterclass season here: https://mnge.it/MC-2022

Useful resources

Adapt your ITSM to a hybrid, digital workplace – https://mnge.it/hybrid-itsm
MTBF vs. MTTF vs. MTTR – https://mnge.it/aFy
What is an SLA? – https://mnge.it/was-ist-ein-sla
What is the role of an operations manager? – https://mnge.it/BbX
5 ways to quickly resolve IT incidents in a hybrid work model – https://mnge.it/Tha
The Ultimate Guide to IT Incident Management – https://mnge.it/tLU
IT Incident Management Software Feature Checklist – https://mnge.it/aot
The 10 most important KPIs for incident management – https://mnge.it/vme
Incident vs. Problem vs. Change vs. Asset – https://mnge.it/ZTX
A comprehensive guide to major loss management in IT – https://mnge.it/KFi
What is Incident Response? – https://mnge.it/8L9
Incident Management Guide: How Zoho manages the spectrum of IT incidents – https://mnge.it/QT4
What is Service Request Management? – https://mnge.it/ctM
Incident Management: Get the Basics Right – https://mnge.it/5nP
4 ways ChatGPT improves ITSM operations – https://mnge.it/chatgpt-itsm

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