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Description
What do your customers really think about your brand or your products? Are they loyal? Do they like you enough to recommend you to their friends or colleagues?
Every company is looking for the most effective way to collect and measure meaningful customer feedback – and the Net Promoter Score (NPS) is often the most important metric.
Join this webinar to learn:
• How to conduct and calculate NPS surveys
• Who you should interview and how often
• Strategies to increase survey response rates
• Recommended follow-up actions for each segment
• Methods to complement NPS for improved customer feedback
• How to integrate your NPS with health scores, alerts and campaigns
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