Everything we've learned about negotiation is wrong: people aren't rational; there's no such thing as "fair"; compromise is the worst thing you can do; the real art of negotiation is mastering the subtleties of saying no, not yes. These surprising tactics – radically different from traditional negotiation strategies – weren't conceived in the classroom, but are field-tested tools used by FBI agents around the world to persuade criminals and hostage takers to (or from) virtually any scenario imaginable.

In NEVER SPLIT THE DIFFERENCE: Negotiate Like Your Life Depends on It, Chris Voss, former FBI lead international kidnapping negotiator, explains these strategies so anyone can use them in the workplace, business, or home.

This talk was moderated by Mairin Chesney.

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