What's the secret to Monster's customer retention strategy? Digital orchestration. What does it mean? For your customer retention strategy to be scalable, you need to make sure your systems and processes communicate with each other and guide your team proactively. By being proactive with customers, you can achieve higher adoption rates and identify important upselling and cross-selling opportunities.

Overview of the tremendous success Monster has achieved by implementing Totango, including double-digit customer retention and increased sales productivity.

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