Mastering Excellent Customer Service: Building High-Quality Teams and Metrics
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Discover the secrets to building a team that consistently delivers exceptional customer service. Learn how to define and measure “good” customer service using metrics like Net Promoter Score and Customer Effort Score surveys. Align your team around these metrics to encourage the right behaviors. #CustomerServiceExcellence #TeamBuilding #MetricsThatMatter #CustomerServiceMetrics #ExceptionalCustomerExperience #CustomerSatisfaction #ServiceIndustrySuccess #DeliveringExcellence #CustomerCentricity #MeasureYourSuccess
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