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In this video you will learn:
• What Microsoft Omnichannel Live Chat is and what benefits it offers
• Important configuration steps including:
o Creating chat queues and routing rules
o Setting up agent availability and profiles
o Configure chat pre-chat forms and welcome messages
o Integration of knowledge database suggestions for efficient support
o And more!
Whether you are a CRM administrator or a customer service manager, this video will give you the knowledge you need:
• Provide your customers with seamless live chat support
• Increase the productivity and efficiency of your agents
• Improve customer satisfaction and loyalty
You will also receive:
• Clear and precise instructions
• Visual demonstration of each step
• Bonus tips and best practices
Don't waste time searching for scattered information. Watch this video and become an omnichannel live chat pro today!
Please take the opportunity to connect with your friends and family and share this video with them if you find it useful.
