To best understand the emotional connection between your business and your customers, you need to analyze customer sentiment. In this video, I explain what customer sentiment analysis is, the benefits of it, and how you can use it in your marketing strategy.

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About Boast:
Boast is an all-in-one platform that allows you to automatically request, collect and share feedback from your customers. Boast allows you to collect video testimonials, online reviews and customer feedback. Over 8,000 companies have used Boast to collect raving feedback from their customers.

#customerfeedback #sentimentanalysis #marketingstrategy

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