Customer focus must be embedded in the company culture so that every employee contributes to creating an unforgettable customer experience, says Nicola Fox, freelance CRM and loyalty manager at Fine Tooth Comb.

The whole video here –
https://www.hashgrowth.org/video/customer-retention-how-to-get-it-right/

In the full video, panelists discuss:
– Customer focus as an integral part of the corporate culture
– Insights vs. actionable insights; answering the question “So what?”
– Loyalty programs as branding

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For more videos on insightful customer retention strategies from other #GROWTH events, visit https://www.hashgrowth.org/.

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