Try LiveChat for free https://click.chatbot.com/43nyK2n
Helpful resources:
Overview of the home area https://click.chatbot.com/3MQ2AqS
Overview of the chat area https://click.chatbot.com/3okYzSa

Welcome back to LC University! In this lesson, we'll explore the LiveChat homepage, chat section, and various available features and integrations. Let's dive in and discover the power of LiveChat!

LiveChat homepage:
The home page is your starting point in the LiveChat Agent app.
Access it by clicking on the LiveChat icon or opening the app.
Explore real-time overviews, performance metrics and task suggestions.

Chats: Getting Started and Resources:
When a customer starts a chat, they receive an automatic welcome message.
The sneak peek feature enables real-time visibility of customer messages.
Chats can come from the chat widget, the chat page of a website, or a mobile app.
Invite customers to chat manually or automatically via targeted messages.
Chat forwarding allows colleagues to forward chats within the team.

Overview of the Chats section:
Access the Chats section in the sidebar of the LiveChat Agent app.
Switch between ongoing conversations and receive notifications about new messages.
Participate in queue chats in your free time.
Unassigned chats are messages received while the team is offline.

Chat interface and functions:
The conversations take place in the chat feed.
Scroll up to see previous messages and maintain context.
Visitors can see when agents are typing, indicating that a response is being prepared.
Message preview allows you to preview customer messages before they are sent.
Canned replies provide predefined messages for quick responses.
Add previously sent messages to canned replies for later use.
Transfer chats to other agents or groups with private notes and toggles.
Use tags to categorize chats and make them easier to retrieve.
Access customer details on the right side of the chat interface.

Close and archive chats:
Chats end when customers close the chat widget or leave the website.
Auto-closure can be set based on inactivity timeouts in chat settings.
Agents can manually close chats and archive them for later reference.

LiveChat Dashboard and Integrations:
The sidebar provides quick access to the Dashboard, Chats, Traffic, Archives, Team, Reports, Marketplace, Settings, and Profile.
Explore the Marketplace for a wide selection of apps and integrations.
Connect LiveChat with Google Analytics, Mailchimp, HubSpot, Salesforce and more.

Congratulations on mastering the LiveChat dashboard and chats! You've learned about the homepage, chat sources, managing chats effectively, using features like canned replies and tags, and exploring the Marketplace for integrations. Keep up the good work and stay tuned for our next lesson!

00:00 Introduction
00:17 LiveChat home page
00:52 Chats: Getting started and resources
01:55 Overview of the chat area
04:00 Chat feed and features
04:38 Preview of the message
04:52 Ready-made answers
07:14 Chat transferred
08:18 Tags
08:46 Close and archive chats
09:23 Outro

#LiveChatUniversity #livechat #tutorials

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Hello, nice to see you here! 🙂

We are LiveChat and our mission is to help people and businesses communicate better and express themselves fully. You may know our most popular product: LiveChat, which lets you communicate directly with your customers via chat (yes, it's that little icon in the bottom right corner of almost every page), but that's not the only thing we do. Let us introduce you to the rest of the LiveChat family:

ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase… you'll never guess: it lets you share knowledge with others easily and quickly.

But that's not all! You can extend the functionality of our software through additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce and many more. All this to provide you with the perfect tool for communicating with your customers.

Want to learn more? Visit www.livechat.com and join over 36,000 companies using LiveChat.

PS. We know that's a lot. We're pretty proud of it.

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