The Surveys for Jira Service Management app is a feedback management tool that helps you measure and improve your ITSM workflow with customizable user satisfaction and customer feedback surveys. It sends simple automated surveys with NPS, CSAT, and CES questions to users. Automated reports let you track, measure, and analyze your agents' performance. Plus, email notifications keep track of completed surveys.

This video helps Jira administrators set up JSM survey questions. We walk you through simple steps to customize the build part of the Surveys for JSM app.

For more information, see our documentation page.
→ https://apps-docs.servicerocket.com/surveys/building-the-survey-s-questions-and-Language

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