If you want to learn more about how incident management works in an organization, this video is for you! By the end of this video, you will have a better understanding of the process and know how to manage incidents effectively! This process helps manage and respond to incidents in a coordinated and effective manner. This will give you an understanding of how the process works and how to implement it correctly when needed.

Questions about the incident management process
https://www.youtube.com/watch?vB_TSettdRL8

0:00 Introduction
1:03 Incident management process
1:20 Incident vs. Event
2:53 Directive
3:30 Team
5:23 Recognition analysis
7:08 Containment

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