/“How would you handle a customer complaint?” Interview question and BRILLIANT answer! by Richard McMunn from:
https://passmyinterview.com/21-great-answers-to-tough-interview-questions/
#interviews #interviewquestionsandanswers #tipsforinterviews
In this interview training video, Richard McMunn teaches you how to answer the difficult interview question: "How would you handle a customer complaint?"

COMMON GOOGLE SEARCH TERMS FOR DEALING WITH CUSTOMER COMPLAINTS…
1. How would you deal with customer complaints?
2. How would you deal with an angry customer?
3. Examples of customer complaints and solutions.
4. What 8 methods are used to resolve a customer complaint?

3 IMPORTANT TIPS FOR ANSWERING INTERVIEW QUESTIONS HOW WOULD YOU HANDLE A CUSTOMER COMPLAINT?
INTERVIEW TIP 1 – Always say that you will follow company policies regarding customer complaints.
You should also say that when dealing with the customer, you remember that you are representing the company.

INTERVIEW TIP #2 – When handling customer complaints, follow these steps:
STEP 1. Listen to the customer.
STEP 2. Ask them questions.
STEP 3. Apologize if necessary.
STEP 4. Resolve the complaint quickly.
STEP 5. Check if they are satisfied.

INTERVIEW TIP #3 – Say you will make any necessary improvements to prevent the same complaint from happening again!

MORE USEFUL INTERVIEW TIPS ON YOUTUBE FROM RICHARD MCMUNN:
Customer service interview questions and answers: https://youtu.be/YY7NFNMiQN4
Questions for a simulated interview: https://youtu.be/KCm6JVtoRdo

Connect with Richard McMunn on LinkedIn.com:
https://www.linkedin.com/in/richard-mcmunn-coach/

DOWNLOAD RICHARD'S 21 GREAT ANSWERS TO DIFFICULT INTERVIEW QUESTIONS IN ONE PDF GUIDE:
https://passmyinterview.com/21-great-answers-to-tough-interview-questions/

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