How to use the UX tool NPS (Net Promoter Score)?!
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Understanding how to measure and improve user satisfaction is crucial. This is where Net Promoter Scores come in!
In short, NPS is a measure of customer loyalty and satisfaction.
In short, NPS is a measure of customer loyalty and satisfaction.
It is calculated by asking users a simple question: "On a scale of 1 to 10, how likely are you to recommend our product or service to a friend or colleague?"
Now all you have to do is group the results into three categories:
Supporters, passives and critics.
Promoters are those who score 9 or 10, passives are those who score 7 or 8, and detractors are those who score 1 to 7.
Critics are the most likely to leave your platform, so pay special attention to these users to find out how you can avoid their frustration.
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