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Chapter
0:00 Introduction
0:37 Target customer
1:25 Target (verb) Customers
1:57 Customer satisfaction
2:30 Building relationships
2:54 Customer loyalty
3:52 Customer loyalty
4:20 Customer acquisition
4:45 Customer base
5:10 Customer journey
5:54 Customer-focused
6:23 Fulfilling expectations
6:47 Exceeding expectations
7:17 Solving problems
7:46 Interacting with customers
8:13 Maintaining customers
8:41 Adapt to changing needs
9:09 Personal service
9:37 Analyze behavior
10:03 Provide exceptional customer service
Music Credits:
Background music: Honey and Milk by The 126ers
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