Root Cause Analysis (RCA) is a systematic approach to determining the underlying causes of a problem.

Steps include defining the problem, collecting data, identifying and analyzing root causes, implementing solutions, and monitoring results for continuous improvement.

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Here is the transcript of the video:

Root Cause Analysis (RCA) is a systematic approach to identifying the underlying causes of a problem or defect rather than just dealing with the immediate symptoms.

Here are step-by-step instructions on how to perform an RCA:

1. Define the problem:

Clearly articulate the problem at hand. This includes gathering data, documenting the problem, and understanding its impact on the process or system.

2. Collect data:

Collect detailed data about the problem. This may include when and where it occurred, who or what was involved, and any special circumstances surrounding it.

3. Identify possible causes:

Brainstorm all the possible causes of the problem. Use tools like the 5 Whys or a fishbone diagram to identify these causes.

4. Analyze causes:

Investigate the causes you identified to determine which are most likely the root cause. This may require further data collection, observation, or testing.

5. Identify the root cause:

Through your analysis, determine the underlying cause of the problem. This is the root cause, the factor that, if addressed, will prevent the problem from occurring again.

6. Develop and implement solutions:

Once the root cause is identified, develop solutions to resolve the problem. These solutions should be implemented and monitored to ensure they effectively resolve the problem.

7. Monitor results:

After implementing the solution, monitor the situation to ensure that the problem does not recur. If it does, you may need to revise your analysis and try a different solution.

Conclusions

Remember that RCA is not just about solving problems, it's also about learning from them. It provides valuable insight into how systems work and how they can be improved, thus fostering a culture of continuous improvement.

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