Raffy Vicente explains how Quad X tracks key metrics like cost of subscriber acquisition and churn rates and adjusts priorities as needed, always focusing on fast delivery times to ensure customer satisfaction.

Full video here – https://www.hashgrowth.org/videos/unlocking-success-omnichannel-engagement-strategies-from-the-finest-filipino-brands/

In the full video, the panel experts talk about:
– Different channels to consider when raising awareness
– Importance of the moment of truth in real time
– Metrics to measure customer engagement to track

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For more videos on insightful customer retention strategies from other #GROWTH events, visit https://www.hashgrowth.org/.

https://www.moengage.com/

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