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Increasing competition and higher customer expectations are forcing modern product management teams to up their game to keep up. In this talk, Richard White talked about how product leaders use customer feedback collected across the company to figure out how to build the best possible product in the shortest time possible.
Richard White is co-founder and CEO of UserVoice. During his time at the helm since 2008, UserVoice has grown from a small virtual company to a company with teams on both coasts in San Francisco, California and Raleigh, North Carolina.
Richard's fundamental expertise lies in UI design and UX and he has made notable contributions to the startup community through his involvement as an early member of the Founder's Network and the Young Entrepreneur Council (YEC). He speaks at conferences around the world on a variety of topics including entrepreneurship, UX design and the critical importance of putting customers at the heart of product development.
Chapter 1 1:00 Feedback on your services Overview & Agile Development
Chapter 2 2:15 Prioritization framework
Chapter 3 6:25 Validate with customer feedback
Chapter 4 7:40 Feedback from customer teams
Chapter 5 12:50 Feedback directly from users
Chapter 6 15:40 3 things you can do to get feedback
Chapter 7 19:15 How to put it all together
Chapter 8 21:50 All feedback in one system
Chapter 9 24:15 How to validate with customer feedback
Chapter 10 29:40 Insights from the presentation
Chapter 11 30:45 Benefits of customer feedback+
Chapter 12 33:35 Questions from the audience
ABOUT US:
We host product management, data and coding events every week in Silicon Valley, San Francisco, Los Angeles, Santa Monica, Orange County and New York. Click here to see what we're up to next: http://bit.ly/2zaGMBU
Product School is the world's first tech business school. We offer certified courses in product management, programming and data. Our lecturers are real managers who work at leading technology companies such as Google, Facebook, Snapchat, Airbnb, LinkedIn, PayPal and Netflix.
Our courses are part-time and designed to fit into your work schedule. Campus locations are in Silicon Valley, San Francisco, New York, Orange County and Los Angeles.
Product leaders from leading local technology companies visit Product School locations every week. Through lectures, panel discussions, and a variety of other forums, the world's best product managers visit Product School to provide valuable real-world insights into critical management problems.
If you want to become a Product Manager in 8 weeks, check out our upcoming courses here: http://bit.ly/2zbEJ0v
The Product Book is here! Learn how to become a great product manager. On sale for a limited time. Get your copy here: http://amzn.to/2uJqg9A
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