“Etisalat’s digital activation prioritizes an exceptional customer experience across all digital channels by understanding customer needs and making informed decisions based on meaningful data analytics,” said Shaifka Houcine, Group Director – Digital Channels, Etisalat.

The whole video here –
https://www.hashgrowth.org/videos/how-telcos-are-engaging-customers-using-data-and-digital-channels/

In the full video, panelists discuss:
– The importance of digital enablement in retail and telecommunications
– How telecommunications companies collaborate with companies like Google and Facebook
– Importance of people in solving the challenges of the telecommunications industry

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For more videos on insightful customer retention strategies from other #GROWTH events, visit https://www.hashgrowth.org/.

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