Offering your customers what no one else does and making that value proposition easily accessible is what customer centricity is all about, says David Kohn, eCommerce investor and consultant.

The whole video here –
https://www.hashgrowth.org/video/customer-retention-how-to-get-it-right/

In this session from the #GROWTH Summit held in London last year, panelists discuss:
– Customer orientation as an integral part of the corporate culture
– Insights vs. actionable insights; answering the question “So what?”
– Loyalty programs as branding

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For more videos on insightful customer retention strategies from other #GROWTH events, visit https://www.hashgrowth.org/.

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