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I'll venture a prediction. There's little chance of this video going viral. And here's why: Because nobody likes to talk about customer complaints. But I urge you to listen to the whole thing because it will save you a lot of sleepless nights, make and save you a lot of money, and create a culture for your company. So let's get started.
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5 types of customers who complain
#1: The justified complainer – 1:11
#2: The Pessimist – 1:34
#3: Like your product, disagree with your belief – 1:50
#4: A Real Enemy – 5:04
#5: Trolls – 08:05
Dealing with customer complaints – 9:10
#1: Speed is your game – 10:08
#2: Don’t avoid conflicts – 10:38
#3: You can’t always win – 12:03
#4: Call us – 12:07
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