How to ensure success through USER ACCEPTANCE and avoid customer churn

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#UserAdoption #CustomerSuccess #CSMPractice

User adoption is an important process where customers adapt a solution or product and continue to use it to achieve business goals. It helps any business generate sales and earn revenue. So this success is possible through user adoption.

In reality, user adoption is a daunting task that requires a lot of time and effort to achieve.

User adoption is critical and can lead to higher retention rates and expanded sales opportunities. However, ensuring user adoption comes with challenges.

Get tips on how to increase customer success and actionable advice on how to boost your user adoption. Check out Henrik de Gyor's podcast episode to get new insights from Irit Eizips, Chief Customer Officer and CEO of CSM Practice, where she discusses user adoption strategy.
https://useradoptionpodcast.com/2021/06/21/irit-eizips/

0:00 Introduction
1:10 – Background information on user acceptance
1:38 – Cohort analysis of user acceptance
2:24 – Problems using the system
3:34 – Potential user adoption issues
3:59 – Ways to solve potential user adoption issues

Here are some bonus resources for you!

Learn more: Key metrics for customer usage
https://www.csmpractice.com/usage-metrics/

Watch this video: User Adoption Strategies and Tactical Advice for Customer Success | UserIQ SAAS Benchmark Report
https://youtu.be/nX2CZ7ibjJQ

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