Søren Pommer shows how to draw a simple process map and why simplicity can be of great benefit to your company.

TIME STAMP
What is process mapping? 00:32
How to draw a simple process map 01:19
Swimming lanes 01:53
Events 02:28
Activity 03:14
Decisions 04:04
Work instructions 04:54
Next steps 05:36

SUMMARY
– Draw a process map (a swimlane diagram) with an active name and a result
– Draw a swimlane for each role involved
– Draw an event to illustrate what triggers the process
– Use activity forms to represent tasks to be completed
– Decisions can be used to show how a process can split into multiple paths
– Write work instructions for activities with best practices
– Digitize your process map so you can easily update and share it

RESOURCES
A written guide to process mapping – https://www.gluu.biz/simple-process-mapping/

Guide to Process Success – https://www.gluu.biz/process-improvement-plan/

Gluu Help Center, Process mapping with Gluu – https://intercom.help/gluu/process-hierarchy-and-process-mapping

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