How to deliver bad news in the supply chain – A practical guide using the SCR framework
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Bad news is inevitable in the supply chain. Learn how to deliver it tactfully and professionally using the SCR (Situation, Complication, Resolution) framework. This video illustrates a real-life supply chain scenario and offers practical tips for difficult conversations. Discover how to maintain relationships, limit damage, and build trust during difficult times.
0:00 Introduction
0:58 Situation, complication, solution framework
2:08 Real-life supply chain example
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